Why Has My Image Been Rejected?

Are you seeing the following error message when clicking 'submit for approval'?

This is because of an inconsistency in the aspect ratio of the the height and width that you have listed for your artwork, in comparison to the height and width of the image you uploaded.

So that errors don't slip through - like an artist inputting height and width the wrong way round which will mean our 'View in a Room' function displays incorrectly - we have installed a system whereby the image pixel ratio needs to match the height/width ratio within a small tolerance level.

So, for example, a 30x60cm work would need to have a pixel ratio of 1x2, etc. 

Artwork Height Artwork Width Pixel Ratio
50 50 1 x 1 (e.g. 1500 x 1500 pixels)
100 50 2 x 1 (e.g. 2500 x 1250 pixels)
120 90 4 x 3 (e.g. 2400 x 1800 pixels)

There is a 10% margin for error. 

Often errors will occur because:

  • Width and height are submitted incorrectly or accidentally inverted
  • The image you are submitting has been cropped
  • The work size includes a border or frame that is not visible in the photo

If you have checked the information you have input and the error message is still occurring, you need to edit and resubmit your photo. Photo editing tools will show image dimensions in both Pixel CM and inches. You can use these tools to check if the aspect ratio of your image matches the sizing of your artwork:

Example: Using Apple Preview to validate an image aspect ratio where the physical artwork is in CM 15h x 20w

1. Open Image in Apple Preview
2. In the navigation bar, click on Tools > Adjust Size
3. The following image shows a Pixel width of 1400 x 993

4. In the dropdown menu you can select the aspect ratio as you wish to see in different measurements. In this case CM

5. You can now see the ratio in CM - You can then adjust the size to see if the aspect ratio of the image matches the physical work ( Be careful not to save adjustments as this can distort the image quality). In this case the image would have been rejected as the Height is more than 10% different than the physical work. The artist in this example would then need to check the dimensions of the physical work or crop/modify the image to make them consistent. 

Questions? Feel free to email one of the team and we'd be happy to help. 

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