Shipping Your Artworks

How soon do I need to dispatch the works after an order is made?

The default dispatch time is 2 working days. Make sure that you go into the Seller Console and change that if 2 days doesn't apply to your artworks. It's important to be able to meet the customer's expectations regarding when the artwork will arrive.

In the Seller Console, you can set how long it will take for your artworks to be dispatched to a customer. ‘Dispatch time’ refers to the length of time it takes you, the seller, to send out an artwork once a customer has put through an order.

To set dispatch time, go to the Seller Console:

1.Click the ‘Profile’ tab.

2. Scroll down to the ‘Dispatch Within’ section.

3. Enter the number of working days it'll take to send out your artwork. Don't include any shipping time - just the time you need to prepare and send the artwork.

Who organises the shipping?

Once your artwork is packaged and ready to go, you’ll need to make arrangements with a courier to ship the work. Try find a courier that will a) pick up the work from you directly, and b) track your package.

Please pass on the courier details to sellers@riseart.com, including the tracking number and the estimated delivery date. That way we can let the customer know when to expect the parcel and don’t forget the sooner you tell us the tracking number the sooner you’ll be paid for the artwork.

What happens if I'm going away?

If you’re going away and are be unable to dispatch artworks within your normal time frame you can put your profile in ‘Away Mode’ in the Seller Console. This allows us to be transparent to the customer when an order is made and reduces the likelihood of a lost sale.

To put your profile in 'Away Mode' so into the Seller Console, click ‘Settings’ and then ‘Manage Away Mode’.

Still need help? Contact Us Contact Us