Packaging your Artworks
How should I package my artwork?
If you're shipping a print, roll it up in a tube. Not only do tubes limit the damage, but they're also cheaper to ship than other packaging. Use high-quality, reinforced tubes to ensure no damage can occur during transit.
Place a sheet of acid-free paper both sides of the work before rolling it up and putting it in the tube so the print won’t get scratched or transfer onto the cardboard. Don’t forget to make sure your print is completely dry first to avoid ink loss or sticking. You can buy inexpensive acid-free paper from most stationery stores.
If you're shipping your artwork flat, consider getting it professionally packaged. If you’re doing it yourself, use plenty of wrapping and insulation. The artwork should be protected on both sides with acid-free paper and enough cushioning to minimise creasing, scuffs and marks.
If you're shipping a stretched canvas, place the work in a reinforced box with polystyrene or bubblewrap to protect it. If you have any problems with packaging a canvas, give us a call.
Avoid shipping artwork that's framed with glass. If you do have to, put extra care into packaging your work. In fact, consider using a professional packaging service. As the seller, you are responsible for making sure that the work reaches the buyer (or Rise Art) without any damage.
What must I include in the package?
It’s all in the details. Customers love it when their artwork arrives with a handwritten note or a brief Hello from the artist. A small gesture like this can make the world of difference, not just to the customer but also to you (they may well be tempted to put in another order...).
We also recommend including a Certificate of Authenticity, a document signed by you confirming your artwork is an original. Shipping costs will not be reimbursed if a Certificate of Authenticity is requested by the customer after the artwork has been shipped.
Don’t forget any necessary fittings that are needed for the customer to install the artwork.
What NOT to include: invoices, personal contact details and marketing materials. It goes against your Seller Agreement with Rise Art to send these things to a customer.
Who is responsible should my artwork be damaged during shipping?
This falls to you, the seller. If the artwork gets damaged between you sending it out and delivery, it's up to you to claim for this from the courier. If the artwork arrives with the client damaged, you'll also be responsible for organising the return of a damaged work at your expense.